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General
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Announcements
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FAQ
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General Questions
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What is the standard warranty?
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How often should I replace my Device?
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Can anyone track my Trackimo Device?
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Why does the accuracy of my Trackimo Device improve over time?
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What does "plain view" or "clear view" of the sky mean?
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Does the Trackimo device work the same in all locations and areas?
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What is the accuracy of the GPS in the Trackimo Device?
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How can the Trackimo Device location be accessed?
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How far will my Trackimo track or locate?
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Will my Trackimo work anywhere?
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What is GPS?
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What is a Trackimo device?
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What is the standard warranty?
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Device Related Questions
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What do I do with my Trackimo Device when I first receive it?
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How do I know if my Trackimo Device is charging?
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How do I activate my Trackimo Device?
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Can I activate a Trackimo Device for someone else?
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How long does the SOS button need to be pressed in order to send an SOS alert signal?
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How do I power the Trackimo Device "On" and "Off"?
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Why does my Trackim Device beep?
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Is the Trackimo Device waterproof?
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Can the Trackimo Device be tracked when turned off?
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What is the difference between a Trackimo Device and a smartphone?
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How long does the battery last?
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How do I know the battery level on my device is low?
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What is a “Low Battery” alert? What do I need to do?
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Can low battery and power off alerts be sent by text message?
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What do I do with my Trackimo Device when I first receive it?
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Application Related Questions
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What Computer Browser can I use?
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How do I log into the Trackimo site and view my device location?
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What Smartphones have a Trackimo Mobile App?
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How can I change my password on the Trackimo Site?
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How long will the Trackimo site hold my history? How far back can I see?
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What is a GeoFence / Virtual Boundary?
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How do I set up a GeoFence?
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Do I have to set up GeoFences or Alerts in order for my Trackimo Device to work?
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How small of a GeoFence zone can I set?
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Can I set multiple GeoFence zones?
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What happens if my mobile phone is turned off while an alert is being sent?
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Is the speed calculation accurate?
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If I cancel my service, will I be able to go back and look at my history and reports?
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What Computer Browser can I use?
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Troubleshooting
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My Trackimo web portal page is loading strangely! Why is some information not displaying?
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Why isn't my Trackimo Device showing up on the map?
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What should I do if I can't get the Trackimo Device to turn on?
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My Trackimo Device shows several different reports within a 5-block radius. Why? Is this accurate?
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I charged my Trackimo Device but it isn't tracking. What's wrong?
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Why did I stop receiving SMS messages from device alerts?
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I can not find a solution in the FAQs, what do I do?
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My Trackimo web portal page is loading strangely! Why is some information not displaying?
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